Privacy Policy

Hye Partner ("we," "us," or "our"), operated from Surat, Gujarat, India, is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your data when you access or use the Hye Partner platform, website (www.hyepartner.com), and any mobile application (collectively, the "Platform").

This policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable data protection laws of India.

By using the Platform, you consent to the collection and use of your information as described herein. If you do not agree, please discontinue use of the Platform immediately.

a) Information You Provide Directly

• Full name, email address, mobile number, and date of birth
• City of residence and PIN code
• Profile photographs, bio, skills, and service descriptions
• KYC documents (for Partners): Government-issued ID (Aadhaar / PAN / Voter ID)
• Service preferences, booking history, and review/rating data

b) Payment & Transaction Information

• Transaction IDs, payment status, subscription plan purchased, and amount
• Payment method type (UPI, Card, Net Banking) — we do NOT store card numbers, CVV, UPI PINs, or bank login credentials
• All payment data is processed and stored exclusively by our PCI-DSS compliant payment gateway partners (Razorpay / Cashfree / Instamojo / PhonePe Business)

c) Information Collected Automatically

• Device information (browser type, OS version, device model, screen resolution)
• IP address and approximate geolocation (city-level)
• Usage analytics (pages visited, features used, session duration, click patterns)
• Cookies and similar tracking technologies (see Section 7)

• Account Management: To create, authenticate, and maintain your user account and profile.
• Service Delivery: To facilitate bookings, match Clients with Partners, and manage the subscription lifecycle.
• Payment Processing: To process subscription payments, issue wallet refunds, and generate transaction receipts via integrated payment gateways.
• Verification (KYC): To verify Partner identities through document and photo validation for platform safety.
• Communication: To send transactional notifications (booking confirmations, payment receipts, OTPs), service updates, and — with your explicit consent — promotional offers.
• Platform Improvement: To analyze usage patterns, fix bugs, and continuously improve the user experience.
• Safety & Fraud Prevention: To detect fraud, prevent misuse, enforce our Terms & Conditions, and protect user safety.
• Legal Compliance: To comply with applicable Indian laws, RBI regulations, tax requirements, and respond to lawful requests from authorities.

We do NOT sell, rent, or trade your personal data to any third party. We may share limited information only under the following circumstances:

• Between Clients & Partners: Limited profile information (name, photo, city, service type) is shared to facilitate bookings. Contact details (phone numbers, emails) are strictly encrypted and are ONLY shared between the specific Client and Partner after a confirmed subscription AND a confirmed booking, to ensure platform safety and prevent misuse. No contact information is visible or accessible before this stage.
• Payment Processors: Encrypted transaction data is shared with our PCI-DSS compliant payment gateway partners for processing payments. These processors have their own privacy policies and operate under RBI guidelines.
• Service Providers: Trusted third-party vendors (cloud hosting, email/SMS delivery, analytics) who assist in Platform operations under strict confidentiality and data processing agreements.
• Legal Authorities: When required by law, court order, government regulation, or to protect the rights, property, or safety of Hye Partner and its users.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the business asset. Users will be notified of any such transfer.

We implement industry-standard security measures as required under the IT Act, 2000:

While we employ commercially reasonable security measures, no electronic transmission or storage method is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

• Essential Cookies: Required for login sessions, security tokens, and basic Platform functionality.
• Functional Cookies: Remember your preferences (language, city, theme settings).
• Analytics Cookies: Help us understand usage patterns and improve the Platform experience.
• Payment Cookies: Used by payment gateways during the transaction process for fraud prevention.

You can manage cookie preferences through your browser settings. Disabling essential cookies may impair Platform functionality. We do not use cookies for targeted advertising.

• Active Accounts: Data is retained for the duration of your account's existence.
• Deleted Accounts: Personal data is purged within 30 days of deletion request, except where retention is mandated by law.
• Financial Records: Transaction and billing records are retained for 7 years as required under Indian tax and accounting regulations (Income Tax Act, GST Act).
• Anonymized Data: Aggregated, non-identifiable analytics data may be retained indefinitely for research and improvement.

Under applicable Indian data protection laws, you have the right to:

To exercise any of these rights, email hyepartner@gmail.com with the subject line "Data Rights Request." We will respond within 30 days.

User data is strictly collected to facilitate professional consulting appointments. We do not use, sell, or analyze user data for matchmaking, dating algorithms, or romantic pairing purposes. All data processing is limited to enabling strictly platonic and professional emotional wellness services. Hye Partner is explicitly NOT a dating app and no data is used for any such purpose.

The Platform may contain links to third-party websites (payment gateways, social media, etc.). We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policy of any third-party service before providing your information.

The Platform is intended exclusively for users aged 18 years and above. We do not knowingly collect personal data from minors. If we discover that a minor has provided us with personal information, we will delete such data immediately and terminate the account.

We may update this Privacy Policy periodically. Material changes will be communicated via email or a prominent banner on the Platform at least 15 days prior to taking effect. The "Last Updated" date at the top indicates the latest revision. Continued use after changes constitutes acceptance.

In accordance with the Information Technology Act, 2000 and IT Rules 2011, the details of the Grievance Officer are: