Terms & Conditions

Hye Partner is strictly a B2C/B2B directory and lead-generation platform connecting users with professional emotional wellness consultants, life coaches, caregivers, and event assistants. This platform is explicitly NOT a dating app, matchmaking service, or adult entertainment website. All interactions and services provided by listed Professionals are strictly professional.

Welcome to Hye Partner. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Hye Partner, a registered MSME under the Government of India (NIC Code: 74909) ("Company," "we," "us," or "our"), governing your access to and use of the website www.hyepartner.com, its mobile application, and all related services (collectively, the "Platform").

By registering, browsing, or using the Platform in any manner, you acknowledge that you have read, understood, and irrevocably agree to be bound by these Terms, our Privacy Policy, and our Refund & Cancellation Policy. If you do not agree, you must discontinue use immediately.

• "Client" — Any registered user who accesses the directory or utilizes professional services facilitated through the Platform.
• "Consultant/Professional" — A verified individual who offers professional wellness, caregiving, or guidance services via the Platform after completing the KYC process.
• "Services" — Professional consulting services facilitated through the Platform, including event assistance, travel guidance, elder care, emotional wellness consulting, and professional networking.
• "Subscription" / "Membership Plan" — A paid plan that grants the user access to the directory and premium features on the Platform. This is the only payment Hye Partner collects.
• "Payment Gateway" — The third-party payment processing service (e.g., Razorpay, Instamojo, PhonePe Business, or any other integrated processor) used to process Membership Plan transactions securely.
• "Service Amount" — Any consulting fee the Client and Professional agree upon for a specific session (e.g. the Professional's rate for that service). This amount is settled directly between the Client and Professional, outside the Platform — Hye Partner does not collect, hold, or process this amount at any point.

To use the Platform, you must:

• Be at least 18 years of age.
• Be a legal resident of India with a valid Indian phone number.
• Provide accurate, current, and complete registration information (name, email, phone).
• Maintain the accuracy and completeness of your profile at all times.

We reserve the right to suspend or permanently terminate accounts containing false, misleading, or incomplete information without prior notice or refund.

Hye Partner is a professional directory and lead-generation platform ONLY. We are a technology intermediary that connects Clients with verified Professionals for strictly professional wellness, caregiving, and guidance services. Services include: emotional wellness consulting, life coaching, event assistance, travel guidance, elder care, professional networking, and similar professional support activities.

Hye Partner is NOT a dating platform, matrimonial service, or escort service. The platform exclusively facilitates professional wellness and social support services. Hye Partner does not directly provide these services. We act solely as a directory and facilitator between Clients and independent Professionals.

You are solely responsible for:

• Safeguarding your login credentials (email, password, OTP).
• All activities conducted under your account, whether authorized by you or not.
• Immediately notifying us at hyepartner@gmail.com upon suspecting unauthorized access.

Each account is personal and non-transferable. Hye Partner shall not be liable for any loss or damage arising from unauthorized account usage where the user has failed to maintain adequate security.

Access to the directory and premium features requires an active subscription. Current plans and prices are always shown at hyepartner.com/pricing, which is the authoritative source — the table below reflects the same data at the time of your visit:

• All prices are in Indian Rupees (INR) and inclusive of applicable taxes (GST).
• Payments are processed through PCI-DSS compliant third-party payment gateways (Razorpay / Instamojo / PhonePe Business or equivalent). Hye Partner does not store your card, bank, or UPI details on its servers.
• Upon successful payment, the subscription activates immediately and the expiry date is set as per plan validity.
• Subscriptions are non-refundable once activated, except in cases outlined in our Refund & Cancellation Policy.
• We reserve the right to modify pricing with 15 days' prior notice. Existing active subscriptions will not be affected.

This section applies to Membership Plan purchases — the only payments made on the Platform itself. By making a payment on the Platform, you agree that:

• All transactions are processed by authorized third-party payment gateways in compliance with RBI (Reserve Bank of India) regulations.
• You authorize the payment gateway to debit the specified amount from your chosen payment method (Credit Card, Debit Card, UPI, Net Banking, or Wallet).
• Transaction confirmations and receipts will be sent to your registered email address.
• In case of payment failure or pending transactions, the amount (if debited) will be refunded to your original payment method within 5–7 business days as per the payment gateway's settlement cycle.
• Hye Partner is not responsible for delays caused by your bank, payment gateway, or network issues.
• All disputes related to payment processing must be raised within 7 days of the transaction by emailing hyepartner@gmail.com with the transaction ID.

Clients purchase a Membership Plan strictly to access the directory and send "Connection Requests" to verified Professionals. No per-request payment is charged by the Platform. A connection follows this sequence:

• The Client sends a connection request to a Professional.
• The Professional reviews the request and either accepts or declines it.
• Once a Professional accepts, contact details (email and phone) unlock immediately for both parties, and the Client is notified.
• Any actual consulting fee for the session is agreed and settled directly between the Client and Professional. Hye Partner acts solely as a lead-generation directory and does not mediate, process, or collect that payment.
• Clients and Professionals may cancel or withdraw a pending (not-yet-accepted) connection request at no charge.
• Repeated no-shows or abusive cancellations by either party may result in account warnings or suspension.

For refund terms applicable to Membership Plans, refer to our Refund & Cancellation Policy.

All Professionals undergo a comprehensive onboarding and verification process:

• Government-issued ID verification (Aadhaar / PAN / Voter ID)
• Phone number verification via OTP
• Profile photo authentication
• Background screening and profile review

While we take every reasonable step to verify Professional authenticity, Hye Partner does not guarantee the conduct, behavior, or performance of any individual Professional beyond the verification process. Users interact at their own discretion.

Users of the Platform agree NOT to:

• Engage in any sexual, abusive, threatening, or harassing behavior.
• Misrepresent identity, age, gender, or any personal information.
• Use the Platform for any purpose that violates applicable Indian laws (including IPC and IT Act 2000).
• Attempt to contact Professionals outside the Platform to circumvent safety protocols.
• Share, distribute, or publicly display any Professional's personal or contact information.
• Use automated tools, bots, scrapers, or reverse-engineering methods on the Platform.
• Initiate chargebacks or payment disputes fraudulently.
• Create multiple accounts to exploit promotional offers or subscription benefits.

All content on the Platform — including the "Hye Partner" name, logo, text, graphics, images, UI design, software code, and marketing material — is the exclusive property of Hye Partner and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and other applicable Indian intellectual property laws. Unauthorized reproduction, distribution, or modification is strictly prohibited and may result in legal action.

To the maximum extent permitted by applicable Indian law:

• Hye Partner operates as a technology intermediary and is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of the Platform or interactions between Clients and Professionals.
• Our total aggregate liability shall not exceed the subscription fees paid by you in the preceding 12 months.
• We are not responsible for any offline or in-person interactions between users.
• The Platform is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind.

You agree to indemnify, defend, and hold harmless Hye Partner, its proprietor, employees, agents, and affiliates from any claims, damages, losses, liabilities, or expenses (including reasonable legal fees) arising from: (a) your violation of these Terms; (b) your use or misuse of the Platform; (c) any interaction or dispute with another user; (d) fraudulent payment activity under your account.

• By User: You may delete your account at any time from your Dashboard. No refund will be issued for unused subscription period.
• By Hye Partner: We may suspend or terminate your account without notice if you violate these Terms, engage in prohibited activities, or for any reason at our sole discretion.
• Upon termination, all unused subscription benefits are forfeited.

We reserve the right to update or modify these Terms at any time. Material changes will be communicated via email or a prominent notice on the Platform at least 15 days prior to taking effect. Continued use after such changes constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the Republic of India. Any dispute shall first be attempted to be resolved through good-faith mediation. If unresolved within 30 days, the dispute shall be subject to the exclusive jurisdiction of the courts in India.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

In accordance with the Information Technology Act, 2000 and the Consumer Protection Act, 2019, the details of the Grievance Officer are as follows: