Refund & Cancellation Policy

This Refund & Cancellation Policy outlines the terms under which Hye Partner (operated from Surat, Gujarat, India) processes refunds for Membership/Subscription Plans — the only payment collected directly by Hye Partner through its Payment Gateway. Hye Partner does not charge, collect, or hold any payment for individual bookings.

This policy is designed to comply with the requirements of payment gateway partners (Razorpay, Cashfree, Instamojo, PhonePe Business) and applicable consumer protection laws of India.

By purchasing a membership on the Platform, you agree to the refund and cancellation terms described below.

General Rule

All subscription plans (see current plans and prices at hyepartner.com/pricing) are non-refundable once purchased, unless a technical error occurred during payment. Users are encouraged to review plan features, pricing, and validity carefully before making a purchase.

Exceptions — When Refunds Are Applicable

• Duplicate / Double Payment: If you are charged twice for the same plan due to a technical or gateway error, the duplicate amount will be refunded to the original payment method within 5–7 business days.
• Payment Deducted but Subscription Not Activated: If the amount is debited from your account but the subscription fails to activate due to a technical error, we will either activate the subscription manually or refund the full amount within 5–7 business days to the original payment method.
• Extended Platform Downtime: If the Platform experiences 48+ consecutive hours of downtime during your active subscription, you may request a pro-rated wallet credit for the affected period.
• Billing Discrepancy: If you notice an incorrect charge, report it within 7 days of the transaction to hyepartner@gmail.com with your Transaction ID and payment screenshot.

Hye Partner does not charge or collect any payment for individual bookings, so there is no booking-payment refund process — cancellation is simply about the booking request itself.

• A pending booking (not yet accepted by the Partner) may be cancelled by the Client at any time at no charge.
• Once a Partner accepts a booking, either party may still cancel, but repeated no-shows or abusive cancellations by either party may result in account warnings or suspension.
• Partners who repeatedly cancel confirmed bookings (3+ within 30 days) may face temporary suspension or removal from the Platform.
• Any Service Amount arrangement made directly between a Client and Partner for a specific booking is between those two parties — Hye Partner has no visibility into, and does not mediate refunds for, that arrangement.

If you are dissatisfied with a Partner's conduct or the quality of service received, you may report the Partner to our team. Since Hye Partner does not collect any booking-specific payment, we cannot issue a refund for the service itself — but we do investigate and take action against the Partner's standing on the Platform:

• Deadline: Complaints must be filed within 24 hours of booking completion.
• How to File: Email hyepartner@gmail.com with your Booking ID, Partner name, and a detailed description of the issue.
• Investigation: Our team will investigate and may contact both parties for clarification.
• Action: Depending on severity, we may issue warnings, suspend the Partner, or remove them from the Platform.
• Timeline: Complaints are typically reviewed within 3–5 business days.

Hye Partner shall not be liable for service disruptions caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, government orders, internet/telecom outages, payment gateway downtime, or civil unrest.

To initiate a refund, report a billing issue, or escalate a dispute, contact: