Refund & Cancellation Policy
Effective Date: January 1, 2026 | Last Updated: March 21, 2026 | Version 3.0
Important: How Payments Work on Hye Partner
Hye Partner collects exactly one type of payment: Membership Plan fees. Here is how connecting works alongside that:
- Clients purchase a Membership Plan to access the directory and send connection requests to Professionals.
- A Client sends a connection request to a Professional. No payment is taken at this stage, or at any later stage.
- The Professional reviews the request and either accepts or declines it.
- If the Professional accepts, both parties' contact details unlock immediately — no payment is involved in this step.
- Any consulting fee (e.g. the Professional's rate) is agreed and settled directly between the Client and Professional, outside the Platform. Hye Partner is not a party to that arrangement and does not process, collect, or hold that amount.
1.Overview
This Refund & Cancellation Policy outlines the terms under which Hye Partner (operated from India) processes refunds for Membership/Subscription Plans — the only payment collected directly by Hye Partner through its Payment Gateway. Hye Partner does not charge, collect, or hold any payment for individual consulting sessions.
This policy is designed to comply with the requirements of payment gateway partners (Razorpay, Instamojo, PhonePe Business) and applicable consumer protection laws of India.
By purchasing a membership on the Platform, you agree to the refund and cancellation terms described below.
2.Membership Plan Refunds
General Rule
All subscription plans (see current plans and prices at hyepartner.com/pricing) are non-refundable once purchased, unless a technical error occurred during payment. Users are encouraged to review plan features, pricing, and validity carefully before making a purchase.
Exceptions — When Refunds Are Applicable
- Duplicate / Double Payment: If you are charged twice for the same plan due to a technical or gateway error, the duplicate amount will be refunded to the original payment method within 5–7 business days.
- Payment Deducted but Subscription Not Activated: If the amount is debited from your account but the subscription fails to activate due to a technical error, we will either activate the subscription manually or refund the full amount within 5–7 business days to the original payment method.
- Extended Platform Downtime: If the Platform experiences 48+ consecutive hours of downtime during your active subscription, you may request a pro-rated wallet credit for the affected period.
- Billing Discrepancy: If you notice an incorrect charge, report it within 7 days of the transaction to hyepartner@gmail.com with your Transaction ID and payment screenshot.
3.Connection Request Cancellation
Hye Partner does not charge or collect any payment for individual consulting sessions, so there is no session-payment refund process — cancellation is simply about the connection request itself.
- A pending connection request (not yet accepted by the Professional) may be cancelled by the Client at any time at no charge.
- Once a Professional accepts a connection request, either party may still cancel, but repeated no-shows or abusive cancellations by either party may result in account warnings or suspension.
- Professionals who repeatedly cancel confirmed connections (3+ within 30 days) may face temporary suspension or removal from the Platform.
- Any consulting fee arranged directly between a Client and Professional for a specific session is between those two parties — Hye Partner has no visibility into, and does not mediate refunds for, that arrangement.
4.Service Quality Disputes
If you are dissatisfied with a Professional's conduct or the quality of service received, you may report the Professional to our team. Since Hye Partner does not collect any session-specific payment, we cannot issue a refund for the service itself — but we do investigate and take action against the Professional's standing on the Platform:
- Deadline: Complaints must be filed within 24 hours of the session.
- How to File: Email hyepartner@gmail.com with your Connection ID, Professional name, and a detailed description of the issue.
- Investigation: Our team will investigate and may contact both parties for clarification.
- Action: Depending on severity, we may issue warnings, suspend the Professional, or remove them from the Platform.
- Timeline: Complaints are typically reviewed within 3–5 business days.
5.Refund Summary at a Glance
| Type of Payment | Collected by Hye Partner? | Refundable? |
|---|---|---|
| Membership Plan | Yes | No (except duplicate/failed payments) |
| Consulting fee for a specific session | No — settled directly between Client and Professional | Not applicable — outside the Platform |
6.Chargebacks & Fraudulent Claims
Important Warning
Filing a fraudulent chargeback or payment dispute with your bank without first contacting Hye Partner's support team is a violation of these terms. Fraudulent chargebacks will result in immediate account termination and may lead to legal action for recovery of costs. Always contact us first at hyepartner@gmail.com to resolve any billing issue.
7.Force Majeure
Hye Partner shall not be liable for service disruptions caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, government orders, internet/telecom outages, payment gateway downtime, or civil unrest.
8.Contact for Membership Billing Support
To initiate a refund, report a billing issue, or escalate a dispute, contact:
Hye Partner — Billing & Refund Support
- Email:
- hyepartner@gmail.com
- Support Hours:
- Monday – Friday, 10:00 AM – 7:00 PM IST
- Registered Address:
- India
Please include your Transaction ID / Connection ID, registered email, and payment screenshot (if applicable) in all correspondence for faster resolution.